Under this policy:
In case of payment through credit/ debit card, 3% bank charges would be levied over and above the total amount.
All payments should be free and clear of any withholding tax and deduction.
Bank charges, if any, for remittance (by remitting bank or by intermediary bank) would be strictly borne by the payer.
Payments Procedure
All payments are to be made in the name of Hospes India.
Please read carefully for more details about the payment procedure
Policy Regarding Cancellation / NO SHOW / EARLY DEPARTURE :
In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s, we must be informed in writing. Cancellation charges would be effective from the date we receive the letter in writing and cancellation charges would be as follows :
· 60 days & before arrival – 10% of the tour/service cost.
· 59 days to 30 days before arrival – 20% of the tour/service cost.
· 29 days to 15 days before arrival – 50% of the tour/service cost.
· 14 days to 08 days before arrival – 75% of the tour/service cost.
· 07 days & less, before arrival or no show – NO REFUND.
Please note –
Irrespective of the above-mentioned cancellations slabs – in case of cancellation of tour/travel services after the booking is made with us – a minimum 10% service charge would be applicable.
In case you cancel the trip after commencement refund would be restricted to a limited amount which too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation, missed meals, etc. we do not bear any responsibility to refund.
In case of special train journeys (like Palace on Wheels, Royal Rajasthan on Wheels, Deccan Odyssey, Golden Chariot, Indian Maharaja & Maharajas Express) – a separate cancellation policy is applicable (which would be advised as and when required).
Please note that if booking for the following period is/are canceled, due to whatever reason, no refund will be made for said cancellation.
High Peak Season bookings (from 20th Dec to 15th Jan).
Festival Period Bookings (Festivals like -Diwali, Dussehra, Holi, Pushkar fair etc).
Long Weekend Bookings.
Regarding refund of unused/unutilized services (which are paid for and canceled in advance), the refund amount would be worked out based on the cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 – 4 weeks due to banking procedures. If the refund is made to the credit card account OR the Bank account, the bank charges will be debited from the refund amount.
